How long will my formatting take? Once we have the final version of your manuscript and you have submitted your order online, we promise to deliver the first formatting draft within 14 days. What if I don’t have my manuscript in a word document? While we prefer to accept manuscripts in Microsoft Word format, we accept PDFs, ODTs, RTFs or inDesign files. What if my manuscript is still in draft phase? Unless you want a print-ready file of an unfinished manuscript (you don’t), we’ll need the final, edited and proofread version of your manuscript before we can begin formatting. Will you be able to work on our cover at the same time as the formatting? We sure can! We will be happy to assist you with your cover design while we work on the layout of your manuscript. We can also start on your cover design if your manuscript is not ready. We’re as flexible as you need us to be. Do you follow the ePub standard when creating the ePub file? We certainly do. We make sure that the retailers you will be selling through will accept the file format you’ll be provided with. Will you provide me with an ISBN number? No, we won’t. It is important that the author or publisher provide the ISBN. If you don’t have one, you can purchase one at www.ISBN.org. The good people of CreateSpace, if you choose to use them, will supply you with an ISBN for your print book. You can get this process started while we get your print formatting done. What file types will you provide me with? If you order eBook formatting, you’ll receive a Mobi file (for Kindle), and an ePub file (for use on all other eReader devices). If you order print book formatting you’ll be supplied with a PDF that follows the standards required by CreateSpace. These standards work for most other printers as well. If there are any other specifics required for your PDF export, you can request them during the order process. I’m not printing through one of the big online printers and am using a local printer close to me, will your files still work if I go this route? Absolutely. At THG we follow methods and techniques when setting up files that are standard across the industry. Our aim is to deliver high quality files that you can use easily and with anyone. What if I have some corrections to my text after the formatting is done? With books it’s so often the case that the ‘final draft’ is not the final draft. Sometimes corrections need to be made, and sometimes this is during or after the layout process. We understand this, and are happy to do edits to your manuscript at a charge of $1 per edit and $15 per edit round. No one is perfect, not even you; proofreaders and editors are human, and miss things from time to time. With this in mind we do offer a grace edits round, as long as the edits are less than 10 words. I would like to have some decorative elements in my book. Let’s get a little fancy, huh? We love adding decor to books and bringing the pages to life. Your book can have decorative elements added for an extra fee of just $50 per format (print or eBook). My book requires indexing. Is that possible? It most certainly is. We charge $200 for indexing of word items in your book, subject to reviewing your manuscript. Do you offer discounts for bulk orders or other guaranteed relationships? By all means email us if you have a proposal you would like considered, but generally speaking we do not.